In a bid to serve QCitizens more efficiently, the Quezon City Government has implemented significant improvement to the city’s local emergency hotline, Helpline 122.
The city government further simplified the process in accessing Helpline 122. From indicating several numbers to press after dialing 122, the client only needs to press one of two numbers to connect and talk directly to the call taker.
“Lalo pa nating pinaiksi at pinadali ‘yung proseso sa pagtawag sa ating Helpline 122 dahil batid natin na kapag emergency, kailangan mabilisan ‘yung aksyon. Bawat segundo ay mahalaga para maisalba ang buhay ng sinumang nasa panganib,” Mayor Joy Belmonte said.
After calling 1-2-2, the caller will have two options: press 1 for emergency; and 2 for other concerns. “Other concerns” covers COVID-19 services, city program inquiries, complaint and feedback mechanism, reports on violence against women and children, and mental health concerns.
The three-minute response time of Quezon City Police District is also integrated with the Helpline 122 to ensure prompt police emergency response.
In addition to this, the city government is also collaborating with the Natasha Goulbourn Foundation for the integration of their Mental Health hotline in Helpline 122. This will provide clients having mental health concerns with comprehensive assistance.
The city responds to an average of 890 calls per month.
The Helpline 122 is the realization of Mayor Belmonte’s 14-point agenda, specifically agenda number 14 which stresses the need to “listen to our citizens and understand what they need.”
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