CONTACT INFORMATION
Department of Sanitation and Cleanup Works of Quezon City
- DSQC
- 6th Floor, Building Regulatory Offices (Civic Center D), Mayaman Street, Quezon City Hall Compound, Diliman, Quezon City
- 8988-4242 loc. 8362
- DSQC@qcwebsite.sparksoft-demo.com
- Official Facebook Page of Department of Sanitation and Cleanup Works of Quezon City
Office Hours
Monday to Friday
8:00 a.m. to 5:00 p.m.
ABOUT US
Description
The Department of Sanitation and Cleanup Works of Quezon City (DSQC) is the lead Department responsible for the City’s sanitation, waste management, compliance to the environmental laws, related rules and regulations, and the development and administration of a Comprehensive Environmental Protection Program.
Mission
The Department of Sanitation and Cleanup Works of Quezon City is committed to creating a safe, clean, and sustainable City, guided by our core values of efficiency, transparency, and community engagement. Our mission is to deliver comprehensive waste management programs, enforce environmental regulations, provide accessible information for all, and promote community participation through innovative practices and dedicated effort.
Vision
To institutionalize Quezon City’s status as a role model of efficient and comprehensive sanitation systems for highly urbanized areas, providing the most efficient service to the residents of the City. Targeting the highest degree of sanitation through use of innovative technologies. Ensuring transparency of services through accessible information for all and promoting community engagement.
Legal Bases
- Republic Act No. 9003: Act Providing For An Ecological Solid Waste Management Program, Creating the Necessary Institutional Mechanisms and Incentives, Declaring Certain Acts Prohibited and Providing Penalties, Appropriating Funds Therefor, and for Other Purposes.
- City Ordinance No. SP-2350, S-2014: An Ordinance Providing for the Environmental Protection and Waste Management Code of Quezon City.
- City Ordinance No. SP-3015, S-2020: An Ordinance Renaming the Environmental Protection and Waste Management Department (EPWMD) into a Department of Sanitation and Cleanup Works of Quezon City (DSQC), Providing for its Reorganization, Defining its Powers and Functions, Appropriating Funds Therefor, and for Other Purposes.
Service Pledge
To establish a system that ensures the delivery of services that are efficient, transparent, and community-oriented, striving to achieve the highest standards of sanitation in Quezon City, comparable to those of the best cities from the rest of the world.
Services
BARANGAY DEDICATED WASTE COLLECTION
The DSQC provides daily regular waste collection services to all Quezon City Barangays and Households following a separate schedule for biodegradables and non-biodegradables as part of segregation-at-source policy.
BULKY WASTE COLLECTION
The DSQC provides service for bulky wastes deemed too large for regular waste collection, such as but not limited to, tree trunks, discarded furniture, and large appliances. Quezon City residents can avail of this service by submitting requests through their respective barangays.
Process/Step: Refer to Guide Section > Request for Bulky Waste Collection
MAIN ROAD COLLECTION
The DSQC provides daily waste collection services along major thoroughfares and other areas as identified by the City and implementing a twice-a-day schedule.
IDENTIFIED MARKETS, SCHOOLS, AND OTHER INSTITUTIONS WASTE COLLECTION
The DSQC provides regular waste collection services for specific institutions within the City.
DISASTER-RELIEF AND CLEANUP SUPPORT PROJECT
The DSQC provides the deployment of support vehicles for waste collection or transportation in response to any crisis or as required by the City government and other requesting organizations/agencies. The service provides the collection and disposal of disaster-relief operations such as but not limited to, debris from fire incidents, emergency/crisis-response, demolition/clearing activities and typhoons, and bulky waste as may be determined by DSQC.
Process/Step: Refer to Guide Section > Request for Disaster-Relief and Special Operations
SPECIAL WASTE COLLECTION
The DSQC facilitates collection of special wastes in hospitals, barangay health center, lying-in clinics, and other interim locations identified by the City government to aid in managing the quantity of special wastes and address the concern of cross- contamination.
Process/Step: Refer to Guide Section > Request for Special Waste Collection
USED-COOKING OIL COLLECTION
The DSQC implemented a used-cooking oil collection system to ensure proper disposal and mitigate issues related to clogging of sewages in the City.
Process/Step: Refer to Guide Section > Request for Used-Cooking Oil Collection
WATERWAYS CLEANUP
The DSQC mobilizes its waterways cleanup team in conducting daily cleanup operations at the City’s four major river systems and its tributaries. This service includes clearing of solid wastes and other debris to facilitate proper flow of waterways and tributaries.
Process/Step: Refer to Guide Section > Request for Cleanup Operation (Waterways Cleanup Team or Cleanup Operations)
CLEANUP OPERATIONS
The DSQC mobilizes its cleanup team in conducting regular cleanup operations focused on major thoroughfares and other areas identified by the City. This service includes clearing of grass, earth mounds, and other visible clutters.
Process/Step: Refer to Guide Section > Request for Cleanup Operation (Waterways Cleanup Team or Cleanup Operations)
CLEANUP OPERATIONS BY STREET SWEEPERS
The DSQC regularly deploys street sweepers for the removal of visible clutters and eyesores by sweeping primary roads in the City.
PROCESSING AND ISSUANCE OF ENVIRONMENTAL CLEARANCE
The DSQC issues Environmental Clearance (EC) to establishments that are compliant with the QC Environment Code and other relevant laws, ordinances, orders, resolutions, and policies. An Environmental Clearance is valid for one (1) year from the date of its issuance and must be renewed annually.
Process/Step: Refer to Guide Section > Securing of Environmental Clearance (EC)
INVESTIGATION OF COMPLAINTS PERTAINING TO SANITATION
The DSQC monitors, reviews, and responds to complaints submitted through e-mails and the DSQC’s Official Facebook Page. The reviewed complaints will then be forwarded to the concerned division for immediate and appropriate action.
REGULAR SANITATION INSPECTION TO BUSINESS ESTABLISHMENTS
The DSQC inspects business establishment’s facilities to validate compliance to applicable provisions of the QC Environment Code, relevant laws, ordinances, orders, resolutions, and policies, which shall be the basis for the issuance of Environmental Clearance. This includes issuance of Notice of Violation, Compliance Order and Environmental Violation Receipt (EVR) should the case so warrant.
PAYMENT OF ENVIRONMENTAL VIOLATION RECEIPT (EVR)
EVRs issued by the Deputized Sanitation Enforcement Agent (DSEA) and must be processed by the violator and pay the corresponding penalties based on City Ordinance SP- 2350, S-2014.
Process/Step: Refer to Guide Section > SETTLING OF ENVIRONMENTAL VIOLATION RECEIPT TICKET
DEPUTIZATION OF SANITATION ENFORCEMENT AGENTS
This training is conducted for identified personnel that applied to be a DSEA, this aims to strengthen the enforcement of the Quezon City Environment Code.
RESPONSIVE COMMUNITY COMMUNICATIONS SYSTEM
The DSQC utilizes convenient venues for inquiries, complaints and feedback to effectively handle the related concerns of the citizens through the use of online platforms, such as but not limited to Facebook, e-mail, and Viber (Quezon City Residents Viber Group).
QC BASUHERO: HOUSE TO HOUSE RECYCLABLES TRADING
This waste diversion and recovery initiative of the DSQC involved the trading of recyclable materials from business establishments, barangays, and homeowner’s associations for cash.
Process/Step: Refer to Guide Section > REQUEST FOR QC BASUHERO RECYCLABLE TRADING
SPEAKER, TRAINING OR SEMINAR
The DSQC accommodates invitations for training, seminar, or lecture on waste management operations and other relevant topics to interested residents, HOA, and organizations of Quezon City waste management operations and other relevant topics.
Programs
QC BASUHERO
The DSQC has made a significant move towards promoting environmental sustainability with the launch of the QC BasuHero program. This initiative aims to foster recycling and reduce waste throughout the city by encouraging community participation. As part of this effort, the DSQC has partnered with various business establishments that regularly trade their recyclables.
The QC BasuHero program includes activities such as the House-to-House Recyclables Trading Activity, which took place on May 2024, at Filinvest 1 and Don Jose Heights Subdivisions. During this event, more than 4,700 kilograms of recyclables, valued at PHP 31,000, was collected, benefiting the participating homeowners.
In addition, the DSQC has developed the QC BasuHero Game App as part of its Communication and Information Campaign. This app is designed to raise awareness about proper waste segregation and compliance with environmental laws in an engaging and interactive manner.
PARTNERSHIP AND COOPERATION WITH METRO MANILA CITIES
The Department is dedicated to supporting the Manila Bay Clean-Up, Rehabilitation, and Preservation Program and actively participates in solid waste management initiatives across Metro Manila.
Further, in collaboration with the DENR-EMB National Capital Region Air Quality Management Section and the MMDA Anti Smoke Belching Unit, the Department offers free emission testing for QC government-owned vehicles. This initiative ensures compliance with the QC Environment Code, the Clean Air Act, and other environmental regulations.
Guides
HOW TO SECURE AN ENVIRONMENTAL CLEARANCE (EC)
Pursuant to City Ordinance No. SP-2350, S-2014 (QC E-Code)
Step 1. Filing of Application
In compliance with Republic Act No. 11032 (Ease of Doing Business Act of 2018), application for Environmental Clearance shall be filed at the Business-One-Stop-Shop (https://qceservices.quezoncity.gov.ph) for initial evaluation.
Applications with deficient requirement/s will be immediately notified through email.
Step 2. Preparation of Environmental Clearance
Processing and preparation of EC applications
Step 3. Releasing of EC
Approved and signed Environmental Clearance will be automatically sent through the e-mail address provided by the applicant.
Establishments under the high-risk are subject to mandatory inspection to further validate their compliance. The results shall be the basis for the on-site issuance/non-issuance of Environmental Clearance.
Failure to renew such clearance within the prescribed period shall pay a fine of ₱5,000.00 and ₱5,000.00 for every succeeding year of non-renewal.
For further queries, you may reach us thru the following contact information:
- Email – enviclearance@qcwebsite.sparksoft-demo.com
- Landline – 8988-4242 Loc. 8311 or 8362
HOW TO SETTLE ENVIRONMENTAL VIOLATION RECEIPT (EVR)
STEP 1. Violator shall present the issued EVR at the Redemption Area of DSQC for validation/verification.
STEP 2. Once validated, our EVR Redemption Team will issue an Order of Payment.
STEP 3. Settle the Order of Payment at the City Treasurer’s Office then provide the Office a photocopy of the following documents (Official Receipt, valid ID, and issued EVR).
For further queries, you may reach us thru the following contact information:
Official Facebook Page: @DSQCOfficialPage
HOW TO REQUEST FOR DISASTER-RELIEF AND SPECIAL OPERATIONS
Step 1. Coordinate with your respective Barangay regarding Disaster-Relief and Cleanup Support Project.
Step 2. The Barangay will accomplish a Letter of Request for Disaster-Relief and Special Operations indicating the exact address of areas signed by the Barangay Chairman.
Step 3. The Barangay will send the Letter of Request for Disaster-Relief and Special Operations at DSQC@qcwebsite.sparksoft-demo.com.
The requesting party will receive an acknowledgement of the email.
Step 4. The Waste Management Operations Division will coordinate with the respective Barangay once the letter is received and the information is verified.
HOW TO REQUEST FOR SPECIAL WASTE COLLECTION
Step 1. Coordinate with your respective Barangay regarding Special Waste to be collected for schedule.
Step 2. The Barangay will accomplish a Letter of Request for Special Waste Collection indicating the exact address of areas signed by the Barangay Chairman.
Step 3. The Barangay will send the Letter of Request for Special Waste Collection at DSQC@qcwebsite.sparksoft-demo.com.
The requesting party will receive an acknowledgement of the email.
Step 4. Special Concern Monitoring Team will coordinate with the respective Barangay once the letter is received and the information is verified.
HOW TO REQUEST FOR CLEANUP OPERATIONS (Waterways Cleanup Team or Cleanup Operations)
Step 1. Send us your Letter of Request for Waterways Cleanup or Cleanup Operations indicating the exact area concerned at DSQC@qcwebsite.sparksoft-demo.com.
The requesting party will receive an acknowledgement of the email.
Step 2. The Waste Management Operations Division will coordinate with the respective Barangay once the letter is received and the information is verified.
HOW TO REQUEST FOR BULKY WASTE COLLECTION
Step 1. Coordinate with your respective Barangay regarding Bulky Waste to be collected for schedule.
Step 2. The Barangay will accomplish a Letter of Request for Bulky Waste Collection indicating the exact address of areas signed by the Barangay Chairman.
Step 3. The Barangay will send the Letter of Request for Bulky Waste Collection at DSQC@qcwebsite.sparksoft-demo.com.
The requesting party will receive an acknowledgement of the email.
Step 4. Waste Management Operations Division will coordinate with the respective Barangay once the letter is received, and the information is verified.
HOW TO REQUEST FOR USED-COOKING OIL COLLECTION
Step 1. Coordinate with your respective Barangay regarding Used Cooking Oil to be collected for schedule.
Step 2. The Barangay will accomplish a Letter of Request for Used Cooking Oil Collection indicating the exact address of areas signed by the Barangay Chairman.
Step 3. The Barangay will send the Letter of Request for Used Cooking Oil at DSQC@qcwebsite.sparksoft-demo.com.
The requesting party will receive an acknowledgement of the email.
Step 4. Special Concern Monitoring Team will coordinate with the respective Barangay once the letter is received and the information is verified.
HOW TO REQUEST FOR QC BASUHERO RECYCLABLES TRADING SERVICE
Step 1. Submit letter requesting QC BasuHero recyclable trading indicating preferred schedule, time, list of participating residents with their addresses, and other necessary information either via:
- E-mail at DSQC@qcwebsite.sparksoft-demo.com or publicaffairs.DSQC@qcwebsite.sparksoft-demo.com
- Official Facebook page @DSQCofficialpage or,
- Directly to the DSQC office
The requesting party will receive an acknowledgement of the email.
Step 2. A Public Affairs Officer will confirm the schedule of pick-up and provide other necessary information.
Available dates of pick-up will be sent when the preferred schedule is not available.
Step 3. On the day of pick-up, the Partner Recycler supervised by a Public Affairs Officer will weigh and collect the recyclable materials in exchange to cash.
Step 4. A certificate will be issued to the stakeholder indicating the weight or volume of the recyclable materials traded and its cash equivalent signed by the Partner Recycler and Public Affairs Officer.
WASTE COLLECTION SCHEDULE
The following are the waste collection schedules in the City:
- Barangay/Household:
- Biodegradable Waste: Monday, Wednesday, Friday
- Non-Biodegradable Waste: Tuesday, Thursday, Saturday
- Bulky Waste and Special Waste: By Request through the Barangay
- Main Roads: Daily, Twice-a-Day
- Identified Institutions: Daily, By Request
Department Directory
Mr. Richard Santuile
City Government Department Head III
8988-4242 local 8362
rssantuile@qcwebsite.sparksoft-demo.com
Divisions/ Sections
| DIVISION/ SECTION | OFFICER NAME | OFFICE ADDRESS | CONTACT INFORMATION |
|---|---|---|---|
| Waste Management Operations Division | Mr. Richard Santuile City Government Department Head III | 6th Floor, Building Regulatory Offices (Civic Center D) Mayaman St. Quezon City Hall | 8988-4242 local 8363 wastemanagement.DSQC@qcwebsite.sparksoft-demo.com |
| Administrative Affairs and Property Management Division | Atty. Hannah Mae M. Medes OIC-Chief | 6th Floor, Building Regulatory Offices (Civic Center D) Mayaman St. Quezon City Hall | 8988-4242 local 8350 admin.DSQC@qcwebsite.sparksoft-demo.com |
| Permits and Compliance Division | Mr. Richard Santuile Department Head | 6th Floor, Building Regulatory Offices (Civic Center D) Mayaman St. Quezon City Hall | 8988-4242 local 8377 permits.DSQC@qcwebsite.sparksoft-demo.com |
| Public Affairs and Special Concerns Division | Ms. Kristine Mae S. Francisco-Sibonga OIC-Chief | 6th Floor, Building Regulatory Offices (Civic Center D) Mayaman St. Quezon City Hall | 8988-4242 local 8311 publicaffairs.dsqc@qcwebsite.sparksoft-demo.com |
Spotlight
4TH GAWAD TAGA-ILOG: SEARCH FOR THE MOST IMPROVED ESTERO IN METRO MANILA
Brgy. Talipapa’s Dario Creek was hailed as the “Most Improved Estero in Metro Manila” and champion in the Solid Waste Management Category of the recently concluded 4th Gawad Taga-Ilog: Search for the Most Improved Estero in Metro Manila, an initiative of the Department of Environment and Natural Resources (DENR).
DILG’S KALINISAN SA BAGONG PILIPINAS
The DSQC participated in the KALINISAN (Kalinisan at Inisyatiba para sa Malinis na Bayan) of the Department of Interior and Local Government (DILG) on January 2024.
ARM ROLL BOX
To facilitate fast and efficient solid waste collection services in the City while addressing issues on illegal dumping, the Department has adopted the Arm Roll Box capable of accommodating a larger volume of waste compared to standard collection trucks. The introduction of this system began on December 2023, at the Quezon Memorial Circle and is currently being implemented across various barangays.
PARTICIPATION IN VARIOUS ANNUAL CELEBRATIONS
In 2024, the DSQC actively participated in several key annual celebrations to engage and educate the community. For Women’s Month, the Department organized a series of events including a seminar on GAD-Related Laws, Zumba Wellness sessions, a GAD Quiz Bee, a Click-It Photo Contest, and Purple Fridays, all designed to highlight and celebrate women’s contributions and rights.
During Fire Prevention Month, the DSQC, in collaboration with the Bureau of Fire Protection, conducted a seminar on Fire Safety Awareness, which aims to enhance community knowledge and preparedness.
To mark Earth Hour, the DSQC continued its “Lights-off muna” campaign, urging all QCitizens to turn off unnecessary lights and electrical devices for one hour and promote energy conservation and environmental awareness.
Resources
DSQC CITIZEN'S CHARTER 2023
DSQC CITIZEN'S CHARTER 2022
TFSWM SERVICES
